How do I order Costco custom cakes now?

Question

Hans Steiner · Accepted Answer

What the app change means for bakery orders

Costco shifted its custom cake process into its mobile app, moving away from the old in‑store clipboard method that many shoppers found clumsy. The change aims to make ordering faster and more convenient: instead of filling out paper forms at the bakery counter, members can begin — and in many cases complete — the ordering steps on their phones.

How this affects the customer experience

You should be able to browse available cake sizes, flavors, and standard decorations through the app rather than asking a bakery associate for printed options.
The process can cut down on wait times in the store and reduce errors that happen when staff transcribe handwritten requests.
For complex or highly customized designs, the app is likely to streamline initial requests, but stores may still require a follow‑up conversation for final details.

Tips for ordering successfully

Have clear reference images or text ready for any custom messages so you can upload or type them when prompted.
Check pickup windows in the app and allow extra lead time for elaborate designs.
If you prefer to confirm details in person, use the app to place the order and still visit the bakery to verify.
Remember that app features and availability can vary by location; contact your local warehouse if you don’t see a needed option.

For most shoppers, the new workflow should make buying bakery items at Costco less of a chore. If you run into limits or missing features, store staff remain the final authority on whether a requested cake can be produced and when it will be ready.