What happened with Amazon Prime stream?

Prime Video’s Heat-Hornets feed dropped in overtime

Prime Video’s broadcast of the Miami Heat vs. Charlotte Hornets Play-In game suffered a significant technical disruption late in overtime, briefly cutting out the feed. Fans were left without the live action during a critical portion of the final stretch, and multiple reports tied the outage to a “technical difficulties” graphic.

The blackout occurred when the game was at its most important—during the final seconds of overtime where possessions and shot-making determined which team would stay alive. Because the outage happened in the last minute, it affected viewers’ ability to follow the decisive plays in real time.

The issue became part of the broader conversation around the Play-In matchup because the game itself was already drawing attention for its late-game drama and controversial moments. With the stream going dark, fans effectively had to rely on partial information (or delayed replays) rather than the broadcast feed during the deciding sequence.

While streaming interruptions don’t change the official result, they can alter the fan experience in a uniquely high-stakes game where every second matters. The outage also underscored how postseason events are increasingly shaped not just by on-court performance, but by delivery quality on major streaming platforms.

For Charlotte and Miami supporters, the technical hiccup compounded an already chaotic finish—making the end of the matchup feel even more disruptive than it would have under normal broadcast conditions.