What can I do if my international baggage is lost with no compensation?
Steps to take when checked baggage goes missing on an international flight
Lost luggage is frustrating and costly, but there is a standard route to seek accountability and recover losses. Start at the airport: report the problem to the airline’s baggage service desk immediately and obtain a Property Irregularity Report (PIR) or equivalent reference. That single document is essential for any follow-up claim.
Next steps and documentation
- File a written claim with the airline as soon as possible. Airlines usually require a claim within a defined timeframe for delayed or lost baggage; check the carrier’s policy and keep proof of submission.
- Keep all travel-related receipts. Purchases made to replace essential items during the delay—medications, toiletries, a change of clothes—may be reimbursable if covered by airline rules or by travel insurance. Save itemised receipts.
- Check the legal framework that applies. On international routes, the Montreal Convention governs airline liability for damaged, delayed or lost baggage on many international journeys; it requires airlines to compensate passengers up to a set limit unless the carrier proves it took all necessary measures to prevent loss. Whether the convention applies depends on the itinerary and carrier.
If the airline refuses compensation
- Escalate using the airline’s formal dispute process and keep copies of every communication.
- Contact your travel insurer and your credit-card issuer if the ticket or baggage was paid using a card that offers purchase protection.
- File a complaint with the relevant national aviation regulator or consumer-protection agency if the airline’s response is inadequate.
If legal liability is uncertain or the sums are large, consider seeking legal advice. For smaller claims, many travellers find mediation services or national consumer bodies effective in securing settlements.